Dear XP Users,

Some system services are currently experiencing temporary abnormalities, which may cause some users to encounter issues such as asset balances not being displayed, incomplete balance display, or delays in page data refresh.

Our technical team has responded immediately and is urgently investigating and resolving the issue. We will complete the fix as soon as possible and restore normal display and usage of the relevant pages.

Please rest assured that this issue mainly affects the display of certain page data. User assets remain safe, and the actual ownership of on-chain or account assets is not affected. Once the system is restored, the relevant balances and page data will gradually return to normal display.

We sincerely apologize for any inconvenience caused. XP will continue to monitor the progress and provide timely updates once the issue is resolved.

Thank you for your understanding and support.

XP

July 6, 2026